FAQ

Frequently asked questions

What are the shipping times?


All domestic orders are processed within 7-10 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. There may also be some delays due to Covid-19. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.




What do I do if I received a defective order?


We at Wickham Ave take great care in the packaging of our products, however, if you do receive a defective product we ask that you email us at wickhamavebx@gmail.com to let us know immediately so that we can evaluate the issue and make it right.




How do I contact your company if my question isn’t answered here?


The easiest and most effecient way to contact is is through email (wickhamavebx@gmail.com), where we aim to reply back within 48 hours.





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